FAQ’s for Tours in Austin, TX
Where do your tours start and finish?
Ticketed tours and shuttles start and finish at the Austin Visitor’s Center 602 E 4th Street, Austin TX 78701, unless noted. Private tours can start and finish where ever you want within a 20 miles radius of downtown Austin.
Is there parking?
Parking is available on the streets nearby or visit the Austin Convention Center’s website for more information on parking. To arrive by transit, take MetroRail to Downtown Station or local bus Route 4 7th Street or Route 17 Cesar Chavez.
We recommend you walk or use ride share for all tours and shuttles that you will be consuming alcohol on.
Refund & Cancellation Policy
Refunds are available if a request is made 48 hours before your experience. They are not available after that. If we have to cancel an experience due to weather or lack of ticket sales, we will notify all guests 24-48 hours before and will transfer your reservation or issue a full refund.
Are your tours BYOB?
Yes, you can BYOB on every one of our tours and shuttles. We provide you coolers with ice for your beverages on our Tubing Tours. You can leave your personal coolers on the bus for Concert Shuttles, at your own risk. Please drink responsibly.
Can children come on the tours?
You can purchase a tour for children of any age on all of our tours except for tubing and tasting experiences. We don’t provide child safety seating, please bring your own if it is needed.
What are private tours?
A complete personalized tour experience for you and your friends starting at $99 per hour. We will connect with you before the tour to learn about you and/or your group’s preferences then provide you with an itinerary and vehicle that meets all of your needs! Plus, on the day of your tour, we will pick you up at the time and location of your choice! Learn more here.
Can we take pictures at the murals?
Yes, we stop at least 5 of the murals on the tour so you can take pictures! Our guides will take your photo for you with your camera and/or you can take as many selfies as you want!
What key information do I need to know for Tubing Tours?
Tour Austin provides all the essentials for river tubing: transportation, tube rental, coolers and ice, storage for valuables while tubing, and tour guides to facilitate your entire tubing adventure! You do not need to bring your own cooler.
River tubing guests must provide their own personal tubing items, e.g. proper swimwear, sandals, towels, sunscreen, hat and sunglasses, change of clothes, etc. We highly recommend water shoes, sandals, or footwear you don’t mind getting wet. We also strongly recommend storing all valuables (cell phone, wallet, keys, jewelry, anything you would regret losing in a river) on the bus, or leaving them at home. It is very easy to lose valuables in the river.
All of our tours are BYOB. Glass and Styrofoam are strictly forbidden on the river and on our vehicles. We repeat, GLASS AND STYROFOAM ARE NOT ALLOWED on the river or on our vehicles. We strongly suggest you bring water and snacks for the river and the drive home.